Try updating your Creative Cloud application (such as Photoshop).If yes, try resetting your Creative Cloud information by logging out of Adobe Creative Cloud and then logging back in (see the above screenshot from step #2 to find your account icon).Īre you seeing a spinning wheel and error message when opening Photoshop or another Creative Cloud application?.When you’re trying to open Photoshop or another Creative Cloud application, does the application close without an error message? Troubleshooting Adobe Application Launches If that doesn’t fix your issue, continue on for more specific troubleshooting tips. Confirming you’re signed into Adobe Creative Cloud (click the infinity icon and then click your circular account icon to check). The most common issues with Adobe applications can be managed by:Ģ. Because Adobe frequently releases new updates for its entire suite of applications, it’s especially important that you keep your software versions current to avoid interruptions (and angry outbursts!). These days, most individuals subscribe to an Adobe Creative Cloud membership to keep all of their Adobe software up to date. Let’s take a look: Your Connection and Your Creative Cloud Account Before you throw in the towel, here are some basic ways to fight back against Adobe application issues. What’s a Creative Cloud user to do? Give up? Which is why we get even more frustrated when Photoshop slows, hands, or crashes. Yes, the applications and their ability to talk to each other is convenient. Glad that you have recovered and back on an even keel.Adobe Creative Cloud is an essential resource for many of us to complete our jobs. If I were in that situation I would also export onto a different drive, just in case there was an element of disc corruption on the original drive. Importing a catalog into a blank catalog provides the opportunity for Lr to build tables and indices from scratch and leave behind corrupt or redundant elements.Īnother option sometimes possible is to export from the current catalog to a new blank catalog. I can understand how these can suffer some form of corruption at some stage. The catalog contains a complex set of tables and indices which need to maintain an internal consistency. These are likely due to glitches in hardware, power, operating system faults and many other reasons. Despite this, probability dictates that issues will arise in due course. I am amazed at how resilient the Lr Catalog is, despite the massive use on such a wide range of systems and environments by largely non technical (in IT terms) users. Well done for thinking of the import option Into an empty catalog. Mac-Macintosh HD / Users / / Library / Preferences / com.adobe. Windows-C: \ Users \ \ AppData \ Roaming \ Adobe \ Lightroom \ Preferences \ Lightroom Classic CC 7 Preferences.agprefs In case it doesn't fix your problem, you may want to make a copy of your preferences file first, so you can put it back and not have to re enter your desired changes. Note - this will put all your preferences back to the Adobe Defualt settings so you'll have to reset them to your desired values afterward, The preferences file includes last used settings, view options, FTP settings for uploading web galleries, some plug-in settings, etc. The timing is crucial-hold them down while clicking/double-clicking on the app/shortcut. To do so, hold down Alt and Shift (Windows) / Opt and Shift (Mac) while opening Lightroom and it’ll ask whether to reset the preferences. Once we enter the realm of "Well, that's really weird", the 'go to' suggestion is to reset your preferences file. I have rebooted many many times.īefore you revert to a BU catalog, try resetting your preferences. The problem remains, each time I attempt to import any photos LRC hangs and I have to force quit. I have deleted some presets I installed recently. I have uninstalled and reinstalled Adobe Creative Cloud and LRC with no success. My photos are stored on an external 2 TB hard drive and backed up to a 2nd 1 Terabyte drive. My catalogue is stored on my hard drive, SSD 1 Terabyte about half full Mac OS Ventura 13.5.1 (updated today in an effort to solve the problem).I am working on an iMac Retina 5k, 29Inch, 3GHz 6 Core i5 processor, 16GB RAM. Activity Monitor Shows Lightroom Classic “not responding”. All I get is a constant spinning colour wheel (beech ball) starting as soon as my cursor moves over any of the images or buttons. I hope someone here can help me.įor 3 days now my LightRoom Classic has been unable to import from hard drive or camera card. And some similar closed posts on this forum, including 1 in August but no answers. Hello I have seen other people with this problem on the web but no solutions.
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